RETURNS & EXCHANGES

PROCEDURE TO ATTEND EXCHANGES AND RETURNS

If you consider making an exchange or refund, remember these steps:

  • Change of size or return
  1. Check that everything is perfect and that the garment does not have any type of use or smell.
  2. Fold the garment as it arrived and put it in an envelope.
  3. Go to any shipping office (it doesn't have to be Seur).
  4. Send it to this address: Percocet Company® C/Sant Oleguer 11 (Local 2), 08930, San Adrián del Besós (Barcelona) CP. 08930
  5. Remember that you will have to pay yourself with the shipping company you choose.
  6. Once received we will confirm that the garment has not been used and at the time it is approved we will make the change or refund. Shipping costs will not be added to the refund.
  • An order will only be changed at no cost if it has been due to a manufacturing error or size failure by the Percocet Company® . In that case, contact info@percocetcompany.com

CONDITIONS OF THE RIGHT OF WITHDRAWAL

The Buyer will have a period of 15 calendar days from the receipt of the good that is the object of the contract to exercise the right of withdrawal and in that case Percocet Company® will reimburse all payment received, including, where appropriate, ordinary delivery costs, without undue delays and, in any case, before 15 calendar days have elapsed from the date on which they were informed of the decision to withdraw from the contract.

Notwithstanding the provisions of the previous paragraph, in the event that the buyer has expressly selected a delivery method other than the least expensive method of ordinary delivery, the additional costs derived from it will not be reimbursed.

The consumer and user will be responsible for the decrease in value of the goods resulting from their handling other than what is necessary to establish their nature, characteristics or operation.

The buyer must return or deliver them to Percocet Company®, without undue delay and, in any case, no later than 15 calendar days from the date on which he communicates his decision to withdraw from the contract to the employer.

Percocet Company® may withhold reimbursement until the goods have been received, or until the consumer and user has presented proof of the return of the goods, depending on which condition is met first.

EXERCISE OF THE RIGHT OF WITHDRAWAL

For this purpose, the BUYER must communicate the decision to exercise the right of dissent, through the e-mail info@percocetcompany.com indicating their contact information and order number. In such cases, Percocet Company® will notify you without delay and in a durable medium, the acknowledgment of receipt of said withdrawal.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

They may not be subject to the right of withdrawal:

  • Exchanges (where applicable)
    We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info@percocetcompany.com
  • Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
  • If everything is correct, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
  • Late or missing refunds (where applicable)
    If you still haven't received your refund, please check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next step, contact your bank. It often takes some time before your refund is posted.
    If you have followed all these steps and still have not received your refund, please contact us at info@percocetcompany.com .
  • Sale items (where applicable)
    Only regular priced items will be refunded, unfortunately sale items cannot be exchanged.

LEGAL GUARANTEE OF CONFORMITY

Percocet Company® as a seller, will respond to the Buyer, in the terms established in Royal Decree 1/2007, which approves the Consolidated Text of the Law for the Defense of Consumers and Users of any lack of conformity that is manifested in the period of two years from the moment of delivery of the product.

Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the six months after the delivery of the product, already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.